Frequent Asked Questions (FAQs)
1. What does Sound of Mountain Music do?
Sound of Mountain Music is a professional music company who sell Chinese musical instruments.
2. Where are you located and where do you ship to?
We are located in Jiangsu province of China and we offer free worldwide shipping.
3. What is the quality of your instruments?
We only sell professional & high quality musical instruments.
4. Can I buy accessories from you?
Yes definitely. Just send us an email to let us know which accessories you want. You can either buy with the instrument or buy separately.
5. How secure is shopping with Sound of Mountain Music?
We apply SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information is encrypted by SSL while you are placing the order. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
6. Does your company store my credit card numbers?
No not at all, we have no access to your credit card numbers. Your payment will be made at one of the leading credit card gateways, i.e. PayPal or 2Checkout, who keeps your credit card information absolutely confidential.
7. Has Sound of Mountain Music been verified by any certification authority?
Yes we have been verified by Mcafee. We're also a verified seller of PayPal.
8. Can I buy from Sound of Mountain Music without creating an account?
Yes definitely! You can checkout as a guest.
9. How soon can I get your reply if I contact you?
We promise to get back to you within 12 hours.
10. How could I know my order has been placed successfully?
Your purchase is completed when you receive an order confirmation email.
11. Will there be any tracking number for me to track my order?
Yes, we'll send you the tracking number in the email of shipping information.
12. Do I need to contact you additionally about my order?
If you have any additional requirements, you can take a note at checkout or contact us directly.
13. Do you offer combined shipping for multiple purchases?
Yes we do. And we offer free shipping on all orders.
14. Can I receive my item in good condition?
Yes definitely. We use professional shockproof packaging to protect every instrument, so you'll receive it in excellent condition.
15. What if the item arrives damaged?
If by any chance it arrives damaged, we'll issue full refund or send a replacement immediately upon checking your pictures.
16. I can't find a particular product I want from Sound of Mountain Music or I have special requests for one item, what can I do ?
Feel free to let us know, we'll try our best to help you get what you want.